Order amendment or cancellation

Our order amendment policy applies when all or part of a purchase is canceled, whether the payment is partially or fully made, but BEFORE the item ships.

A cancellation made after the product has shipped is treated as a “return” with all applicable fees. Please refer to our Product Return Policy.

A purchase may not be altered or canceled without Light Bicycle’s authorization. If and when authorized, 10% of the purchase value (minimum $50 USD) may be charged to cover re-stocking and operational costs.

Claims for damage or loss of shipment

Please thoroughly inspect the package before signing.

(1) If there is no damage, sign for the product. If there is damage, report this on the delivery slip or, alternatively, refuse the shipment and it will be returned to Light Bicycle. If a claim is made against the shipping company, they will provide a compensation number. Please inform Light Bicycle of this number for delivery tracking. Arrangements for reshipment will be made within 10 business days upon receiving the returned item.

(2) If the items are damaged but accepted and not reported, there is no recourse against the delivery company and you are responsible for purchasing any replacement product.

(3) If the package is in good condition, but the product is significantly damaged in transit, please keep the waybill, packaging, etc., and contact us ([email protected]) within 7 days after the delivery.

If the shipment gets lost in transit, please get in touch with us ([email protected]) immediately and all Light Bicycle packages have been covered by insurance.

Product returns

If the product you received does not match your order, do not use the product, and contact our customer service team ([email protected]). If a return and refund is granted, it will be subject to the conditions below, unless otherwise agreed to by Light Bicycle:

(1) Only products in saleable condition, shipped from Light Bicycle and having arrived within the last 30 days, will be considered for a return in terms of refund.

(2) Special configured products (non-stock/special order) will not be considered for return and refund unless the issue is due to an error made by Light Bicycle.

(3) Should Light Bicycle agree to a return and refund, expect repayment within 3 business days after the item has arrived at Light Bicycle.

The customer is responsible for all fees associated with returns:

(1) 20% of the initial purchase value (minimum $100 USD) will be charged for restocking and refurbishment.

(2) Shipping costs, customs, duties, and any other fees unless otherwise stated in the warranty policy.

Standard warranty policy

Light Bicycle has teams located in China and Canada to provide efficient customer support for after-sales issues. Customers living in North America can receive our warm local service without geographic inconvenience.

Product Group:

Applies to all Falcon, Recon, and Drift series rims. You can use the product filters on our website to determine which series of rim you have.

Coverage: 3-year warranty from the date of purchase.

Conditions:

(1) If any manufacturing defect occurs within 30 days of the date of being received, Light Bicycle is obligated to replace the rim(s) and pay for the shipping cost. If any manufacturing defect occurs after 31 days and up to 3 years, Light Bicycle is obligated to replace the rim(s), and the customer is responsible for the shipping costs.

(2) At our discretion, we may send a heavier-duty rim version. If we no longer make the rim you purchased we’ll upgrade you to the newest equivalent model at no extra cost.

(3) The Standard Warranty program is not transferable and only applies to the initial purchaser.

(4) Any problem found on the warranty replacement product should be claimed within 7 days after the replacement is received, otherwise, the replacement is viewed as settled. The warranty period applies to the original purchase date and does not reset with a replacement rim.

This warranty coverage DOES NOT cover:

(1) Improper assembly or maintenance, including maintenance by an unauthorized technician.

(2) Installation of parts, accessories, or tires that are not originally intended for, or compatible with, the rims/wheels as sold.

(3) Damage or failures caused by a crash, accidental damage, misuse of the product, heat damage (typically caused by the wheel sitting too close to vehicle exhaust), non-compliance with manufacturer specifications of usage, or any other fractious reasons.

(4) Use of straight gauge spokes.

(5) Spokes, nipples, or wheel building issues if the wheel(s) were NOT built by Light Bicycle. If you have a potential wheel building warranty issue with a wheel built by Light Bicycle, please contact us.

For Global/European orders, contact us at [email protected].
For North American orders, contact us at [email protected].

(6) Normal wear and tear (spokes, nipples, pawls, bearings, rim tape, decals, stickers, etc).

Submit a claim>>

Standard crash replacement policy

Scope: The Crash Replacement Policy covers accidental crashes or misuses such as casing a big jump or drop, crashing, rock strikes, etc.

Product group: Applies to all Falcon, Recon, and Drift series rims. You can use the product filters on our website to determine which series of rim you have.

Coverage: 3-year Crash Replacement from the date of purchase. 10% discount.

Conditions:

(1) The Standard Crash Replacement Policy is not transferable and only applies to the initial purchaser.

(2) Any problem found on the warranty replacement product should be claimed within 7 days after the replacement is received, otherwise, the replacement is viewed as settled. The warranty period applies to the original purchase date and does not reset with a replacement rim.

(3) Please note that you are responsible for any associated shipping costs, customs, taxes, and duties.

Our after-sales service team will get back to you in 24hrs to check the details after you submit a claim. Normally you do not need to send back the crashed one for a replacement. Submit a claim>>

Premium warranty policy

Light Bicycle has teams located in China and North America to provide customer support for after-sales issues. Customers living in North America can receive our warm local service without geographic inconvenience.

Product group: Applies to all Falcon Pro, Recon Pro, and Drift Pro series rims. You can use the product filters on our website to determine which series of rim you have.

Coverage options:

(1) 5-Year warranty from the date of your purchase. No extra charge.

(2) Lifetime Warranty from the date of your purchase. Upgrade to Lifetime for $100 USD/rim.

Conditions:

(1) If any manufacturing defect occurs within 30 days of the date of being received, Light Bicycle is obligated to replace the rim(s) and also pay for the shipping cost. If any manufacturing defect occurs after 31 days and up to the level of Premium Warranty coverage you have chosen (5-year or Lifetime), Light Bicycle is obligated to replace the rim(s), and you would be responsible for the associated shipping cost.

(2) At our discretion, we may send you a heavier-duty version. If we no longer make the rim you purchased we’ll upgrade you to the newest equivalent model at no extra cost.

(3) This warranty program is not transferable and only applies to the initial purchaser.

(4) Any problem found on the warranty replacement product should be claimed within 7 days after the replacement is received, otherwise, the replacement is viewed as settled. The warranty period applies to the original purchase date and does not reset with a replacement rim.

This warranty coverage DOES NOT cover:

(1) Improper assembly or maintenance, including maintenance by an unauthorized technician.

(2) Installation of parts, accessories, or tires that are not originally intended for, or compatible with, the rims/wheels as sold.

(3) Damage or failures caused by a crash, accidental damage, misuse of the product, heat damage (typically caused by the wheel sitting too close to vehicle exhaust), non-compliance with manufacturer specifications of usage, or any other fractious reasons.

(4) Use of straight gauge spokes.

(5) Spokes, nipples, or wheel building issues if the wheel(s) were NOT built by Light Bicycle. If you have a potential wheel building warranty issue with a wheel built by Light Bicycle, please contact us.

For Global/European orders, contact us at [email protected].
For North American orders, contact us at [email protected].

(6) Normal wear and tear (spokes, nipples, pawls, bearings, rim tape, decals, stickers, etc.)

Submit a claim >>

Premium crash replacement policy

Scope: The Crash Replacement Policy covers accidental crashes or misuses such as casing a big jump or drop, rock strikes, etc.

Product Group: Applies to all Falcon Pro, Recon Pro, and Drift Pro series rims. You can use the product filters on our website to determine which series of rim you have.

Coverage: The coverage length is the same as you have chosen when you purchased your Pro series rims. 5-Year is the default option but you can upgrade it to Lifetime coverage for a surcharge. Refer to the Premium Warranty Policy. The discount is 25% off for the Premium Crash Replacement Policy.

Conditions:

(1) The Premium Crash Replacement Policy is not transferable and only applies to the initial purchaser.

(2) Any problem found on the warranty replacement product should be claimed within 7 days after the replacement is received, otherwise, the replacement is viewed as settled. The warranty period applies to the original purchase date and does not reset with a replacement rim.

(3) Please note that you are responsible for any associated shipping costs, customs, taxes, and duties.

Our after-sales service team will get back to you in 24hrs to check the details after you submit a claim. Normally you do not need to send back the crashed one for a replacement. Submit a claim >>

Buyer protection (PayPal policy)

The following is part of PayPal legal agreements:

"A buyer can file a dispute in PayPal for two reasons: ‘Item Not Received’ or ‘Significantly Not as Described’. Disputes should be filed within 45 days of the initial payment.
If the dispute is escalated to a claim, PayPal will investigate your claim and make the final decision. PayPal will seek to resolve your complaint within 30 days from the date your complaint is filed, however, this timeframe can be extended to accommodate the investigation. "

Submit a warranty/crash replacement claim

Terms & Conditions

Last Updated: April 30, 2020

Welcome to Light Bicycle!

These terms and conditions outline the rules and regulations for the use of Light Bicycle's website operated by LIGHT BICYCLE CO.,LIMITED, located at https://www.lightbicycle.com (hereinafter referred to as “Site”).

By accessing this Site we assume you accept these terms and conditions. Do not continue to use Light Bicycle if you do not agree to any of the terms and conditions stated on this page.

License and access:

Unless otherwise stated, Light Bicycle and/or its licensors own the intellectual property rights for all material on Light Bicycle. All intellectual property rights are reserved. You may access this from Light Bicycle for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

This Agreement shall begin on the date hereof.

Reviews, comments, and other content

Parts of this Site offer an opportunity for users to post and exchange opinions and information in certain areas of the site. Comments do not reflect the views and opinions of Light Bicycle, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Light Bicycle shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this Site.

Light Bicycle reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

You hereby grant Light Bicycle a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your content in any and all forms, formats or media.

Hyperlinking to our content

The following organizations may link to our Site without prior written approval:

These organizations may link to our home page, to publications or to other website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

If you are interested in linking to our Site, you must inform us by sending an email to Light Bicycle. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Site, and a list of the URLs on our Site to which you would like to link.

Approved organizations may hyperlink to our Site as follows:

No use of Light Bicycle's logo or other artwork will be allowed for linking absent a trademark license agreement.

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Governing law

These terms and conditions and the transactions contemplated hereby shall be governed by, and construed and interpreted in accordance with, the laws of Hong Kong. The parties irrevocably agree that the courts of Hong Kong shall have exclusive jurisdiction to settle any dispute which may arise out of or relating to the terms and conditions or the legal relationship established by them, and for those purposes submit all disputes to the jurisdiction of the courts in HK.

Purchase change & cancel

This policy applies when all or part of a purchase is canceled, whether the payment is partially or fully made, but BEFORE the item ships.

A purchase may not be altered or canceled without Light Bicycle’s authorization. If and when authorized, 10% off the purchase value (minimum $50 USD) may be charged to cover re-stocking and operational costs.

A cancellation made after the product has shipped is treated as a “return” with all applicable fees. Please refer to our Return & Refund Policy.

Risk of loss

All purchases of physical items from Light Bicycle are made pursuant to a shipping agreement. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Returns & refund

If you are not entirely satisfied with your purchase, do not use the product and contact Light Bicycle. If a return and refund is granted, it will be subjected to the conditions below, unless otherwise agreed by Light Bicycle:

You will be responsible for paying for your shipping costs for returning your items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Product description

Light Bicycle attempts to be as accurate as possible. However, Light Bicycle does not warrant that product descriptions and other content of any Light Bicycle service is accurate, reliable, complete, or error-free. If a product offered by Light Bicycle is not as accurately described, your sole remedy is to return it in unused condition.

Disclaimer of warranties

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our Site and the use of this Site. Nothing in this disclaimer will:

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the Site and the information and services on the Site are provided free of charge, we will not be liable for any loss or damage of any nature.

Reservation of rights

We reserve the right to request that you remove all links or any particular link to our Site. You approve to immediately remove all links to our site upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Site, you agree to be bound to and follow these linking terms and conditions.

Additional terms

Contact us

Address: Light Bicycle Global Office
Building #4, No. 96, Haijing Road, Haicang District, Xiamen, Fujian 361026, China

Zipcode: 361023

Skype: light_bicycle

You may contact us by sending correspondence to that address or by emailing us ([email protected] or [email protected]).

Privacy policy

Last modified on April 30, 2020

We understand that you care how information about you is used and shared, and we appreciate your trust that we will do it cautiously. This privacy statement describes how Light Bicycle collects and uses your personal information through our website, products, and services. By using lightbicycle.com, you agree to the practices described in this policy.

Information we collect and how we collect it

We collect and use your information only for providing and continually improving our products and services. Here are the types of information we collect:

How we use your personal information

We use your personal information to provide, develop, and improve the products and services that we offer. We use your personal information for:

How we keep your personal information protected

Light Bicycle takes precautions including administrative, technical, and physical measures to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.

The Light-Bicycle online store & PayPal account use Secure Sockets Layer (SSL) encryption on all web pages where personal information is collected. To make purchases from these services, you must use an SSL-enabled browser such as Safari, Firefox, or Internet Explorer. Doing so protects the confidentiality of your personal information while it's transmitted over the Internet.

To make sure your personal information is secure, we communicate our privacy and security guidelines to all Light Bicycle employees and strictly enforce the privacy safeguards within the company.

Marketing

Light Bicycle would like to send you information about products and services of ours that we think you might be interested in. If you have agreed to receive marketing, you may always opt-out at a later date. You have the right at any time to stop Light Bicycle from contacting you for marketing purposes.

What are your data protection rights?

Light Bicycle would like to make sure you are fully aware of all of your protection rights. Every user is entitled to the following rights:

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at email: [email protected].

What types of cookies do we use?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies or similar technologies.

There are a number of different types of cookies, however, our websites use:

How to manage your cookies? You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Changes to our privacy policy

Light Bicycle keeps its privacy policy under regular review and places any update on this web page. This privacy policy is last amended on 30 April 2020.

How to contact us

If you have any questions about Light Bicycle’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Skype us: light_bicycle

Cookie policy

What are cookies?

Cookies are text files placed on your computer or mobile device to collect standard Internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies or similar technologies.

Every time you visit our website, you will be prompted to accept or refuse cookies.

The purpose is to enable the site to remember your preferences (such as language, currency, etc) for a certain amount of time. That way, you don’t have to re-enter them when browsing around the site during the same visit.

How do we use cookies?

Light Bicycle websites mostly use “third-party cookies”. Approved third parties may set cookies when you interact with Light Bicycle services. Third parties include search engines, providers of measurement and analytics services, social media networks, online webchat platforms, and advertising companies. Third parties use cookies in the process of delivering content, including ads relevant to your interests, to measure the effectiveness of their ads, and to perform services on behalf of Light Bicycle.

The cookies used on this website have been categorized below.

Category 1: Strictly necessary cookies
These cookies and other technologies are essential in order to let you browse around the website and use its features, such as sharing your cart. Without these cookies, services you have requested such as shopping carts and e-billing, cannot be provided.

Category 2: Performance cookies
These cookies collect information about how our visitors use the website. For instance, it enables us to know which pages visitors go to most frequently and if they get error messages from web pages. These cookies don’t collect any information that identifies visitors. All information collected by these cookies is aggregated and therefore anonymized. It is only ver used to improve the content our website provides and the user-friendliness of our website.

Category 3: Functionality cookies
These cookies remember choices you make such as language and currency. We use these cookies to provide you with an experience more appropriate with your selections and to make your use of the website more tailored to you.

Category 4: Third-Party cookies
Some of our pages display content from external providers, such as Youtube, Facebook, and Twitter. To view this third-party content, you first need to accept their specific terms and conditions. This includes their cookie policies, which we have no control over. When you share information using the sharing button or engage with our content on or through a social media site. The social network will record that you have done that. This information may be linked to targeting/advertising activities.

How can you manage cookies?

If you would like to change how a browser uses cookies, including blocking or deleting cookies from Light Bicycle cookies you can do so by changing the browser settings.

To control cookies, most browsers allow you to either accept or reject all cookies, only accept certain types of cookies, or prompt every time a site wants to save and use cookies. It is also easy to delete cookies that are already saved on your device by a browser.

The process for managing cookies varies depending on which browser you use. You can use the Help function to find out how to manage cookies with a specific browser.