Four Unique Locations

We currently have four shops to serve our customers around the world: Global in China, North America in Canada, European in France, and Australia. When configuring a rim or wheelset online, customers will find four shop tabs to choose from. Don’t get overwhelmed - it’s a simple choice.

Our European and Australian divisions provide fast, local delivery for a curated selection of rims and wheels. The North American shop carries many of our most popular rims and trusted hub partners. For those seeking the widest range of product variety and customization options, the Global shop is the ultimate resource. Our Global headquarters also offers end-to-end service from production to sales, wheel building, and shipping worldwide.

Here is a quick comparison of our shops:

Product availability

Global shop

Shop Global, ride local. From carbon road rims to fat bike wheels, our Falcon, Recon, and Drift collections have got you covered. Upgrade to the Pro series for unparalleled performance and durability with a paintless finish. Our made-to-order and Quick Buy wheelsets feature popular hubs like DT Swiss, Bitex, Carbon-Ti, and more. Can't find the hub you want? Just email us and we'll make it happen. Build your dream wheelset with custom weaves, finishes, and colors. Personalized weight, hole count, and layup options are available, and OEM services are also offered. Contact us today at [email protected] to start your custom build.

North American shop

Our North American shop specializes in custom all-road, gravel, mountain, and fat bike wheels. Check out the North American Stock List for all the models available at this location. The NA shop carries premium hub options from Industry Nine, DT Swiss, Hope, Chris King, and Onyx hubs, and custom hubs by request. We can also transfer custom rims from the Global shop for a truly personalized build. Got questions? Our NA team is here to help. Contact us at [email protected] or call us at +1 (253) 216-2535. Let's build your dream bike today!

European shop

Our European shop is in its early stages but has got the essentials covered. Choose from our three available wheel models: AR465 Disc, AR46 Disc, and XC925. Don't see what you're looking for? We're always open to suggestions for new stock. Products ship within two days and you can expect your order in just one week. Get rolling with Light Bicycle Europe today! If you have any questions, email us at [email protected].

Australian shop

The new Australian shop located in Melbourne currently exclusively offers the AR46 disc wheelset. More models and options are anticipated to be added soon. Let us know your thoughts in the comments or email us at [email protected].

Lead times

Plan ahead! Lead time is the time between order and shipment, and varies by shop and product availability. Check out the estimated lead time for your rim or wheelset at the bottom of the order overview.

Global shop

In-stock items and Quick Buy products ship within days. Made-to-order items may take 2-4 weeks, but lead times can vary based on demand and customization. If you're in a hurry, reach out to us at [email protected] for the best solution. We'll help you hit your deadline!

North American shop

Rims ship in 1-2 business days and wheelsets in 5-8 days if all parts are in stock. All wheelsets are custom-built to order. Special orders or out-of-stock items may take longer, but we're happy to discuss options for faster fulfillment. Need your product ASAP? Contact us to confirm hub color availability or leave a note at checkout. We'll help you hit the road in no time!

European shop

In-stock items usually ship within two business days and shipping to EU countries typically takes no longer than one week.

Australian shop

Products from this shop typically ship within three days, for arrival to all Australian addresses within approximately one week.

Pay with Paypal

Add your products to the cart and proceed to check out. You will find two payment methods online: PayPal and Credit Card.

Fee: 3.5% PayPal payment fee

PayPal account: [email protected]

Please make sure you input the correct account to prevent payment failure or other issues.

If you usually pay via PayPal, we suggest you choose “I will pay with PayPal and use the default address” in the 3rd step to skip filling in the address on our site. If you want to use an address unlisted under your PayPal account, please select the second option and provide address information for us.

We are now offering Buy Now, Pay Later service. Customers have the option to pay in four payments, or make monthly payments.

Pay with credit cards

1. Accepted credit cards

(Visa, MasterCard, American Express, Discover, JCB, Diners Club)

2. How to pay via credit cards

Head to the cart and continue to check out. Choose “Please ship to a new address. DO NOT use my PayPal address.” in the 3rd step, and in the last step, you will find the “Credit Card” option.

3. Why did your card payment fail?

These are some common causes:

a) your card’s security code is incorrect

b) your card does not support this type of purchase or your bank flagged the purchase

c) your card has a spending limit or insufficient funds

d) your card was declined for some reason

You may need to contact your bank if these attempts fail. Please try using an alternative credit card or with the same card after clearing the purchase with your bank.

4. Disclaimer

The credit card payment service on our site is provided by the PCI-certified third-party platform called Adyen. Light Bicycle will not and cannot collect any private information about your accounts in the purchase.

Pay with a bank/wire transfer

This payment option is not listed online and is available on a case-by-case basis only. If this payment method is the best choice for you, please email [email protected] and our team will help with the process. There will be a $45 USD bank fee added to your order. The fee from your bank will vary.

Typically, for orders over $2,000 USD, a bank/wire transfer is the most cost-effective option.

For USD Account

Beneficiary Bank	Citibank N.A., Hong Kong Branch
Beneficiary Bank Address	3 Garden Road, Central, Hong Kong
Beneficiary Name	LIGHT BICYCLE CO., LIMITED
Beneficiary Account Number	1015358005
Swift code	CITIHKHXXXX
Beneficiary address	RM 06,13A/F SOUTH TOWER WORLD FINANCE CTR HARBOUR CITY 17 CANTON RD TST KLN HONG KONG

Pay with Western Union

This payment option is not listed online and available on a case-by-case basis only. Please contact us via email ([email protected]) and we will compile a quote. NO bank fee is required via Western Union.

Account information

Beneficiary Name	WU YUANYAN ( Remarks: WU--family name, YUANYAN--given name)
Family Name	Wu
Given Name	Yuanyan
City	Xiamen
Province	Fujian
Country	China
Please send us the following information after you make the money transfer: 1. Remitter (Both Family Name and Given Name) 2. Payment amount

Pay with MoneyGram

The MoneyGram option is not listed online. Please contact us via email ([email protected]) if you’d like to use this option.

Account information

Beneficiary Name	YU XIAOYUAN ( Remarks: YU--family name, XIAOYUAN--given name)
Family Name	Yu
Given Name	Xiaoyuan
City	Xiamen
Province	Fujian
Country	China

Taxes & fees

1. Payment fee

We accept PayPal, L/C, T/T, Western Union, and MoneyGram. Some of these methods require payment fees.

Bank transfer: $45 USD bank fee added to your order. The fee from your bank will vary.

2. Product Service fee

Global shop

Wheel building: $30 USD per wheelset.

North America shop

Shop transfer: $20 USD per rim, $40 USD per wheelset.

European shop

Warehouse transfer: $80 USD per set.

Australian shop

Warehouse transfer: $80 USD per set.

3. Tax, duty, brokerage fees

Your local authorities may charge duty and tax, which is beyond our control. Only orders delivered within Canada and purchased at the North American warehouse will have the appropriate tax charged at checkout.

4. Canadian GST/HST

If you purchase from our North American shop, we'll collect and remit tax on your behalf based on your province or territory. For Global purchases, the shipping company will collect the tax upon customs clearance.

5. Shipping Cost

At checkout you’ll see the prompt to “Calculate Shipping Cost”. Select your destination country/region and enter your zip or postal code (required under the NA shop) to see the different shipping rates and times available to you.

Shipping from the Global shop

Our Global shop in China ships worldwide. Here is a brief comparison of the most popular shipping methods. If your country is not listed, please get in touch with us ([email protected]) and we can put together custom shipping quotes for you.

We can assist with customs clearance when needed - just get in touch if you have challenges with your delivery.

1. EMS

Carbon rims and wheelsets are relatively large but lightweight, so shipping with EMS is cost-effective. Your local, domestic carrier will handle the final delivery (for example, USPS for US customers, Canada Post for Canadians.)

Shipping Destination:

If your country is not listed in the International EMS destination listing, please contact us ([email protected]) and we will try to find a suitable delivery method for you.

2. MTS

MTS (Multimodal Transport Service) is by far the most economical and seamless shipping method we offer. The packages travel by vessels (MTS-Sea) or by air freight (MTS-Air) and are delivered locally by a domestic carrier (FedEx or UPS). MTS-Sea, exclusive to the United States, requires 3 to 4 weeks in transit. The transit time for MTS-Air ranges from one week to 6 weeks, depending on your destination country. Head to your cart and continue the checkout process to view the estimated lead time for delivery to your doorstep. We offer MTS shipping options for customers living in the USA, Japan, Singapore, Thailand, South Korea, UAE, Iran, Vietnam, Taiwan, Russia, and Ukraine. We use negotiated rates with savings passed along to customers to keep your cost as low as possible. For many delivery regions, no action is required by the customer since clearance and logistics are coordinated by the carrier.

For US customers, please note that we cannot ship to regions with a zip code starting with 00, 96, or 99 (Alaska, Hawaii, Puerto Rico, Guam, etc).

3. TPD (Tax-Prepaid Duty)

TPD shipping is the only shipping method that arranges tax-prepaid rates for orders shipped from China to Europe, so there are no hidden or additional costs after payment. There are no customs or VAT fees. This option typically sees packages arrive in 2-3 weeks.

Shipping Destination:

4. SF Express

This is the fastest and cheapest delivery method for customers living in China. The transit time is typically 1 to 3 days.

5. DHL & FedEx (TNT)

If delivery is highly time-sensitive, DHL or FedEx is the best option, with shipping typically taking 1-2 weeks. DHL and FedEx are the fastest but the most expensive shipping options we offer.

Shipping from the North American shop

Our North American shop ships only to Canada and the United States.

Delivery Way	delivery time(d)	Need Tax?
UPS	3~6, Express Options	No

Delivery with UPS Standard is typically 3-6 business days in transit. For Canadian customers, we can ship with Canada Post upon request if you live in an area that is not effectively covered by UPS.

Shipping from the European shop

Our European shop ships only to the E.U countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden. Shipping takes around one week.

Delivery Method	Destination Country	Transit Time	Need Tax?	Shipping Fee
DPD	EU countries	1 week	No	$30/set

Shipping from the Australian shop

The shop only ships within Australia. Shipping takes about one week.

Delivery Method	Destination Country	Transit Time	Need Tax?	Shipping Fee
Australia Post	Australia	-1 week	No	$30 USD/set

Shipping insurance

All Light Bicycle packages are covered by insurance for any damage or loss in transit. Contact us ([email protected]) if you have concerns about your package being lost.

Inspect your package upon delivery and document any transit damages with photos. Report any such damages by email within 7 days after delivery to file a claim. Claims for damages reported after 7 days of arrival will not be accepted.

How to track your order?

After your order is paid you will receive an order confirmation email with a link to track your order progress. You can follow along to see your order move from material preparation, layup, molding, hole drilling, QC inspection, wheel building, packing, and delivery, to your doorstep. This in-depth order tracking is available for orders through the Global shop only.

01 - Material Preparation

We carefully select carbon sheets for each rim based on their specific tensile strengths, FAWs (fiber areal weights), and weave. We use unidirectional carbon fiber sheets that are machine-cut into precise angles and more complex shapes such as curves, grooves, and hooks, depending on the needs of the rim.

Lamination is the next step, where the carbon sheets are carefully laid up by hand in a specific order and orientation to enable us to manipulate the product more easily during the next phases of the manufacturing process.

02 - Layup

To optimize mold accuracy, we design and use two-in-one molds for manufacturing. The pre-mold can go straight inside the final mold, eliminating the risk of fiber shifting during layup transfer. Before entering the layup room, the pre-mold is thoroughly cleaned and checked for scratches or damage. The pre-mold is heated to 40℃-50℃ (based on the rim type) to prepare it for layup.

Our layup specialist weighs the materials before the first layup, starting with sidewall construction. After applying the release agent on the mold, we carefully remove the protective paper and hand lay the fabric layers from the exterior to the interior, constructing the rim body as well as fine details like bead hook and nipple reinforcement. After each overlap, we inspect the prepregs to ensure there are no wrinkles, air bubbles, fiber fractures, or particles trapped in between the layers. When both of the layups are finished, the two parts of the premold are fixed together and prepared for the next step.

Air bladders are inserted to shape the internal contours of the rim. An air bladder is fitted into the concave section of the premold layup and then partially inflated to provide a platform for the rim bed and hook layup, where strict tolerances are required as this affects tire retention and riding safety. When the layup is finished, the rim is covered with a plastic protective film and moved to the molding room.

03 - Molding

The rim bed and hook layup are inspected to ensure everything is in place before putting it into the mold. It then goes into the molding machine for one hour at a high temperature, which cures the resin and creates a smooth, solid rim surface. We monitor the air pressure and temperature for consistent resin curing and solid carbon layer binding. After cooling, our technician removes the rim from the mold, clears excess resin, and weighs and records the raw rim.

04 - Hole Drilling & Detailing

We use aviation-grade CNC drills with bits specifically designed for premium carbon composites. The bits have a unique cutting edge which makes exquisitely clean and precise holes.

05 - Rim Detailing

We conduct a thorough inspection on the rim surface and make small adjustments to any possible imperfections if needed. Our paintless rims come out of the mold with an almost perfect surface.

06 - Painting

Rims featuring Light Bicycle BlackTek technology is a perfect, paintless finish right out of the mold, requiring no coating. Traditional rims are sent to the painting room for a glossy, matte, or any custom finish. Waterslide decals are also applied at this time.

07 - QC

We inspect all rims to ensure they meet our standards for weight tolerances, construction, performance and tire mounting. As well as any cosmetic concerns with the finish, decals, edge smoothness, parting line, or hole drilling.

08 - In Place

The rims have passed their final QC inspection and are ready for wheel building or shipment.

09 - Building

All wheels are handbuilt at Light Bicycle by our expert wheel builders, where they are trued, tensioned and stress-relieved to strict standards.

10 - Packaging

If you’ve requested pre-shipment product pictures, they are sent for review at this stage. The rims are then carefully packaged for a safe arrival.

11 - Shipping

Your order is on its way! You will receive a shipping notification email with a tracking link.

Purchase cancellation

If you cancel your order before it is shipped, you will be charged 10% of the purchase value (minimum $50 USD) to cover restocking and operational costs. If you cancel after shipment, it will be considered a return and you will be charged 20% of the purchase total (minimum $100 USD). Shipping, customs, duties, and any other fees associated with the return will be yours to cover.

Received a damaged package?

Though this is rare, it can happen. Please inspect all parts of your order for damage before signing for your package, especially if the box looks like it was handled roughly. If you find damage, report it on the delivery slip or refuse the shipment. If you sign for the package without reporting damage, replacing the order will be more challenging. If you find significant damage after signing, contact us within 7 days with the original packaging.